Title:  Microsoft Exchange Engineer

Are you driven to make a real difference in the lives of patients?

Location and Working Environment

• This position is based in Mexico City and will require hybrid work.
• At Astellas we recognize the importance of work/life balance, and we are proud to offer a hybrid working solution allowing time to connect with colleagues at the office with the flexibility to also work from home. We believe this will optimize the most productive work environment for all employees to succeed and deliver. Hybrid work from certain locations may be permitted in accordance with Astellas’ Responsible Flexibility Guidelines.

Purpose and Scope

The position is responsible for the implementation, maintenance, and support of the organization's Microsoft Exchange environment. This role ensures the reliability, performance, and security of email systems and related messaging infrastructure. The engineer collaborates with cross-functional teams to support business operations and drive continuous improvement in messaging services.

Role and Responsibilities

• Design, deploy, and manage Microsoft Exchange Server environments (on-premises, hybrid, and cloud-based).
• Monitor and maintain the health, performance, and availability of Exchange servers and messaging services.
• Troubleshoot and resolve issues related to email delivery, mailbox access, and system performance.
• Implement and manage email security policies, including spam filtering, malware protection, and data loss prevention.
• Perform regular system updates, patches, and backups to ensure compliance and business continuity.

Continue: Role and Responsibilities

• Collaborate with IT teams to support integration with Microsoft 365, Entra ID, and other enterprise systems.
• Develop and maintain documentation for system configurations, procedures, and troubleshooting guides.
• Participate in disaster recovery planning and testing for messaging systems.
• Provide technical guidance and support to helpdesk and end-users regarding email-related issues.
• Stay current with industry trends and best practices in messaging technologies and security.

Required Qualifications

• Bachelor’s degree in Computer Science, Information Technology, a related field, or equivalent work experience.
• 3+ years of experience managing Microsoft Exchange environments.
• Strong knowledge of Microsoft Exchange Server (2016/2019), Exchange Online, and hybrid configurations.
• Proficiency in PowerShell scripting for automation and administration.
• Experience with email security tools and protocols (e.g., DKIM, DMARC, SPF).
• Familiarity with Active Directory, DNS, and networking fundamentals.
• Excellent problem-solving and communication skills.
• Ability to work independently and collaboratively in a fast-paced environment.

Preferred Qualifications

• Microsoft certifications such as MS-102 (Microsoft 365 Administrator), AZ-900 (Azure Fundamentals) or equivalents.
• Experience with Microsoft 365 suite and Exchange Online Protection (EOP).
• Knowledge of compliance and regulatory requirements related to email systems (e.g., HIPAA, GDPR).
• Experience with enterprise monitoring tools and ticketing systems (e.g., SCOM, ServiceNow).
• Background in supporting large-scale enterprise messaging environments.
• Knowledge of ITIL or other IT service management frameworks.
• Experience with agile delivery practices.

What awaits you at Astellas?

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