People Operations Specialist

Job Family

Area of Accountability

Purpose and Scope

Required Qualifications

Preferred Qualifications

Experience

• 5-6 years of relevant experiences. 
• The ability to develop a truly customer centric environment is important as well as experience in high quality operational HR processes that support our business.
• Experience of working with an outsourced and in-house HR Services Delivery model is preferable.
• SAP, Alight, and Conduent experience is preferred.
• Knowledge and experience of project management and maintaining governance.
• Financial acumen
• Expertise in MS Office (especially Excel, Access)
• Proven ability to influence diverse senior stakeholders.
• Fluent in written and verbal business English (add in required languages where needed German and French being Key Languages)
• Ability to cope within a fast paced, growing and changing environment.
• Strong change management skills.
• Able to manage high volumes of work and prioritise effectively.
• Demonstrate excellent customer service skills.
• Ability to quickly build relationships and credibility with Senior Stakeholders
• Collaborative style with the ability to persuade, influence and negotiate at all levels.
• Strong analytical and problem-solving skills with the ability to identify root causes and act accordingly.
• Knowledge of Continuous improvement methodology

Working Environment

Location

The position is based in Gangnam, Korea

Values and Organisational Behaviours

Skills and Capabilities

Role and Responsibilities 1

Role and Responsibilities 2

• Accountable for the delivery of end-to-end employee lifecycle services, with special focus on complex HR functional case management resolution across
• Accountable for ensuring advice given to managers, employees and external parties is of a high quality, consistent and delivered in a customer focused way.
• Provide functional/country specific expertise regarding HR processes and Systems
• Work with wider People Team to execute all related HR related activities that impact HR processes either delivered by HR outsourced vendor or retained service
• Own the HR processes, relevant input and output documentation and supporting tools for the delivery of all in scope services
• Partner with key stakeholders to update knowledge materials to drive self service  
• Accountable for analysing customer requests that cannot be resolved and driving continuous improvements to improve service quality
• Drive continuous improvement and manage the impact of change on People Operations by:
  • Representing People Operations as a SME on projects which look to drive change to the ways of working in Astellas.
  • Input on the impact of change on our ability to deliver HR Services
  • Identify and promote opportunities for continuous improvement.

• Build and maintain strong relationships with third parties, line managers, HR teams and employees whilst providing them with the highest level of service for allocated countries

Role and Responsibilities 3

• Collaborate and build robust relationships with other business areas/external providers to ensure that the People Operations Team is proactively included in planning activities that affect service or resource requirements.
• Supporting role to the People Operations Lead when required, taking ownership, and working autonomously to execute tasks and activities. Deputizing for the People Operations Lead as and when required
• Provide guidance and advice to more junior members of the team.
• Provide back up support to People Operations Advisors
• Work in partnership with the Continuous Improvement team to drive and deliver best practice at all levels.
• Ability to run reports out of best-in-class HR systems.
• Strong knowledge and competence using Microsoft Office Suite, especially Excel and PowerPoint
• Ability to utilize excel and access to automate the checking of payroll and reporting.