Field Force Training Expert - Taiwan

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We're seeking passionate individuals who thrive in dynamic environments, embrace new ideas and aren't afraid to take intelligent risks. People who act with unwavering integrity and are deeply committed to making a tangible impact.

Working Environment and Location

• At Astellas we recognize the importance of work/life balance, and we are proud to offer a hybrid working solution allowing time to connect with colleagues at the office with the flexibility to also work from home. We believe this will optimize the most productive work environment for all employees to succeed and deliver. Hybrid work from certain locations may be permitted in accordance with Astellas’ Responsible Flexibility Guidelines.

Working Hours

Purpose and Scope

The INT & EST Field Force Training Chapter in the Capabilities, Learning & Development Practice is part of the Customer Engagement Excellence (CEE) team within the broader Value Delivery organization. CEE is an integrated global group focused on supporting capabilities across VALUE Delivery, including Commercial (Sales/Marketing), Market Access and Medical Affairs, to enhance delivery and outcomes to the business, whilst prioritizing ethical decision making. During all such activities, there is a need to ensure that the integrity and independence of Medical Affairs capabilities is not compromised.

The Chapter Member is expected to proactively communicate and consult with their Chapter and Value Team Leads as necessary to ensure that the integrity and independence of Medical Affairs is maintained at all times.

In the role of Chapter Member, the individual executes day-to-day activities within their assigned Value Team, with responsibilities that may vary according to the team’s mandate. Within the Value Team, the Chapter Member focuses on resolving specific business challenges for the organization. Value Teams are established and evolve in response to changing business objectives, and Chapter Members serve as key business partners, applying their expertise to drive organizational results.

As a Value Team member, the individual collaborates with cross-functional resources to achieve defined objectives and outcomes, working from a prioritized backlog of tasks.

The Chapter Member works directly with the Value Team Lead to execute the team’s strategy and deliverables in alignment with its mission.

The Chapter Member receives capability and skillset development under the guidance of the Chapter Lead, who provides coaching and mentoring within the Agile model.

Role and Responsibilities

Value Team Delivery

• Deliver day-to-day tasks and responsibilities as defined by the Value Team’s mandate, Value Team Mandates are based on business objectives
• Support the Value Team Captain in executing the team’s strategy and objectives
• Apply expertise to address and resolve specific business challenges identified by the Value Team, with a focus on achieving measurable outcomes as defined by the objectives
• Work collaboratively with cross-functional team members and stakeholders to accomplish prioritized objectives and deliverables

Area specific Responsibility & Accountability

• In alignment with Global Brand Teams and Regional Leadership, bring innovative, high impact learning to field teams, incorporating Brand Strategy and Customer Engagement Models.
• Synthesis complex data sets regarding field force performance and recommend focus areas for field capability development.
• Drive collaboration across Sales, Market Access, Marketing, and Medical to align training plans with the business priorities of in-market brands and upcoming launches.
• Ensure the correct implementation of promotional messages in the field, aligned with the company’s omnichannel model and Astellas Customer Engagement (ACE) sales methodology.
• Contribute to the design and execution of annual training objectives consistent with corporate, medical, and brand strategies.  Provide leadership setting quarterly Key Results measures for training of field teams.
• Facilitate soft skills development (communication, negotiation, strategic thinking, leadership)
• Lead training for product launches, cycle meetings, account planning workshops, and onboarding programs.
• Measure training impact through evaluations, certifications, and performance KPIs.
• Partner with external vendor providers to bring new learning methodologies.
• Ensure all training content and delivery comply with industry regulations and company standards.
• You must have in depth knowledge of the disease state, products, technology, business acumen and competition within your functional area of expertise.
• Understanding the Astellas Core Competencies and modeling these behaviors in an exemplary fashion is mandatory.
• Learn and adopt new technologies for content creation
• Update and maintain learning content per Value Delivery needs

Continuous Improvement

• Identify opportunities for process enhancements and participate in initiatives to improve team effectiveness and efficiency when creating content for Value Delivery stakeholders
• Provide hands-on learning design expertise and consultancy to Value Delivery teams where needed, helping teams understand what is possible, compliant, and sustainable within the Astellas systems and policies
• SME for institutional knowledge that ensures continuity across teams, prevents rework, and reduces operational risk across the Value Delivery learning landscape

Skill Development and Learning:

• Engage in ongoing professional development and capability building, leveraging guidance from the Chapter Lead
• Embrace new technologies and learn AI-enable platforms for content development
• Ability to deliver training via virtual training methods VILT, Webinars and in-person workshops

Continue:Role and Responsibilities

Compliance and Best Practices:

• Adhere to established standards, policies, and leading practices relevant to the Value Team and Chapter
• Ensure all training materials are reviewed and approved by the appropriate MAP Teams as required
• Own the selling product certification process to ensure message compliance and selling accuracy of field team members

Agile:

• Utilize agile approaches, collaborate in agile ceremonies and Ways of Working to ensure effective delivery for the business
• Foster a culture of collaboration, flexibility, and responsiveness to change, enabling the team to thrive in an agile environment

Essential Qualifications

• Bachelor’s degree in Life Sciences, Business Administration, Marketing, or related fields.
• At least 8 years of sales management and field training experience. Out of which, a minimum of 3+ years’ experience in training, learning & development, or commercial excellence within the pharmaceutical industry.
• Experience leading training programs for Commercial teams.
• Solid understanding of the healthcare ecosystem, market dynamics, and payer/provider models.
• Strong communication, facilitation, and storytelling skills.
• Proficiency in digital learning tools and LMS platforms.
• Strong business acumen: project management, vendor management, and budget management capabilities
• Strategic thinking, creativity, and capacity to assist others in developing ideas and business opportunities
• Thrives in an environment of continuous growth

Preferred Qualifications

• Master’s degree, MBA, or postgraduate specialization in Business, Marketing, or Learning & Development
• Prior experience developing learning content and utilization of AI enable authoring tools
• Prior experience developing learning content for commercial and/or medical teams within pharma industry
• Project management discipline – ability to plan, prioritize, and execute multiple initiatives simultaneously

Why Astellas

• We're seeking passionate individuals who thrive in dynamic environments, embrace new ideas and aren't afraid to take intelligent risks. 
• People who act with unwavering integrity and are deeply committed to making a tangible impact. 

Learn more at Astellas.com

Skills and Capabilities