Title:  People Services Operations Administrator with German (HR Admin, Tier1)

About Astellas

Astellas is a global life sciences company committed to turning innovative science into VALUE for patients. We provide transformative therapies in disease areas that include oncology, ophthalmology, urology, immunology and women's health. Through our research and development programs, we are pioneering new healthcare solutions for diseases with high unmet medical need. Learn more at Astellas.com. 

Are you driven to make a real difference in the lives of patients? 

We're seeking passionate individuals who thrive in dynamic environments, embrace new ideas, and aren't afraid to take intelligent risks. People who act with unwavering integrity and are deeply committed to making a tangible impact.

Astellas’ Global Capability Centres – Overview

Working Environment and Location

• This is a permanent role based in our Global Capability Centre in Warsaw, Poland and hybrid working with the expectation for some office presence. Flexibility may be required in line with business needs. Candidates must be located within a commutable distance of the office.
• At Astellas we recognize the importance of work/life balance, and we are proud to offer a hybrid working solution allowing time to connect with colleagues at the office with the flexibility to also work from home. We believe this will optimize the most productive work environment for all employees to succeed and deliver. Hybrid work from certain locations may be permitted in accordance with Astellas’ Responsible Flexibility Guidelines.

Purpose and Scope

• The People Operations Advisor plays a crucial part in maintaining employee satisfaction by ensuring accurate and timely support to the organization and its stakeholders.
• The position focuses on HR case management, handling employee queries through a ticketing system, processing HR administration tasks, maintaining employee data, and ensuring timely resolution of requests in line with service levels.
• The role will work closely with the People Services Operations team, and other stakeholders to ensure compliance with all applicable laws and regulations.

Role and Responsibilities

• Manage HR-related tickets and employee queries through case management tools.
• Execute HR administration activities across the employee lifecycle.
• Update and maintain employee data within HR systems.
• Support reporting activities and data tasks for EMEA HR Operations.
• Provide first-line HR support and escalate more complex cases when required.
• Maintain high standards of accuracy, compliance, and customer service.

Essential Qualifications

• German and English fluency.
• Prior experience in HR Operations, HR Shared Services, People Services, or HR Administration.
• Experience working with HRIS and/or ticketing systems (preferred: SuccessFactors, ServiceNow; Workday, SAP HR, Jira, or similar are also relevant).
• Strong customer-service mindset and ability to manage a high volume of cases accurately.
• Ability to connect information, follow processes, and troubleshoot routine employee queries.

Preferred Qualifications

• University degree in Human Resources or a related field.
• Experience with benefits administration.
• Knowledge of Continuous improvement methodology.
• Shared Services/SSC experience.

What awaits you at Astellas?

• Global collaboration: Become part of a connected global business of like-minded life science leaders, all dedicated to improving patients' lives worldwide.  
• Real-world patient impact: Contribute to transformative therapies that reach patients around the world, knowing your work makes a difference every day. 
• Relentless Innovation: Join a company at the forefront of scientific breakthroughs, where you'll have the opportunity to shape the future of healthcare.  
• A Culture of Growth: Chart your own course within a supportive environment that values your contributions, champions your development, and empowers you to pursue your passions.

Our Organisational Values and Behaviours

Benefits

Careers | Astellas